Cancellation & Refund Policy

Last Updated: January 16, 2026

We believe you should have full control over your subscription. You may cancel your SendStatus subscription at any time, for any reason, with no cancellation fees.

How to Cancel

1. Log in to your SendStatus account
2. Navigate to Settings → Billing
3. Click Manage Subscription
4. Select Cancel Subscription
5. Confirm your cancellation

What Happens When You Cancel

Access Through Billing Period End

You retain full access through the end of your current billing period.

No Additional Charges

You will not be charged for future billing periods after cancellation.

Data Retention

• Data retained for 30 days after subscription ends
• Reactivate within 30 days to restore access
• After 30 days, data is permanently deleted

Who Can Cancel

Only Company Administrators can cancel the subscription.

Reactivating Your Account

• Within billing period: Resubscribe for uninterrupted access
• Within 30 days: Resubscribe to restore all data
• After 30 days: Create a new account (previous data unavailable)

Refund Policy

We want you to be satisfied with SendStatus. This section explains when refunds are available and how to request one.

Monthly Subscriptions

Monthly subscription payments are non-refundable. If you cancel mid-month, you retain access through the end of your billing period.

Annual Subscriptions

Annual subscriptions include a 30-day satisfaction guarantee for new customers:

• Within 30 days: New customers may request a full refund, no questions asked
• After 30 days: Non-refundable, but access continues through the annual term

The 30-day guarantee applies only to first annual subscriptions. Renewals are non-refundable.

Exceptions

• Duplicate Charges: We will refund duplicate charges
• Extended Outage: Prorated refund may be issued at our discretion
• Billing Errors: Incorrect charges will be corrected

How to Request a Refund

Approved refunds are processed within 5-10 business days to your original payment method. Please include: account email, charge date, and reason for request.

Questions

Email: hello@sendstatus.co
Phone: (773) 530-2100