Refund Policy

Last Updated: January 10, 2026

We want you to be satisfied with SendStatus. This Refund Policy explains when refunds are available and how to request one.

Monthly Subscriptions

Monthly subscription payments are non-refundable. If you cancel mid-month, you retain access through the end of your billing period.

Annual Subscriptions

Annual subscriptions include a 30-day satisfaction guarantee for new customers:

• Within 30 days: New customers may request a full refund, no questions asked
• After 30 days: Non-refundable, but access continues through the annual term

The 30-day guarantee applies only to first annual subscriptions. Renewals are non-refundable.

Exceptions

• Duplicate Charges: We will refund duplicate charges
• Extended Outage: Prorated refund may be issued at our discretion
• Billing Errors: Incorrect charges will be corrected

How to Request a Refund

Email: hello@sendstatus.co
Phone: (773) 530-2100

Please include: account email, charge date, and reason for request.

Refund Processing

Approved refunds are processed within 5-10 business days to your original payment method.

Questions

Contact us at hello@sendstatus.co with any refund questions.